How it works
From stuck to sorted, without the run-around.
You shouldn’t need to understand hosting, DNS or algorithms to get a digital problem fixed. Tell us what’s wrong in plain English — we handle the rest.
01
Tell us what’s wrong
Describe the problem the way you’d describe it to a friend. A form that stopped working, an email that won’t send, a shop that won’t take payment. No jargon required, and no obligation.
02
We match you
We read your request and pair you with a vetted Scottish specialist who has fixed exactly this kind of thing before — not a call centre reading a script, and not whoever bid lowest.
03
It gets fixed
Your expert sorts the problem, explains what happened in language you understand, and leaves you steadier than before. You approve the work and stay in control throughout.
What to expect
Clear, local, accountable.
We’re the front door, not the middleman who disappears. Every specialist on our books is Scotland-based, checked, and answerable for their work.
- A real person reads your request — usually matched within a day
- A clear idea of scope and cost before any work starts
- Plain-English updates, never jargon or upsells
- You keep ownership of your website, accounts and data
Common questions
Good to know.
What does it cost to ask?
Nothing. Telling us the problem and getting matched is free. You’ll agree scope and price with your specialist before any paid work begins — no surprises.
How quickly will I hear back?
Most requests are matched within one working day. Urgent problems — a site that’s down, email that’s stopped — we prioritise.
What kinds of problems do you handle?
Websites, email, online stores, social accounts, being found on Google, and the odd hard-to-name digital headache. If we’re not the right fit, we’ll tell you honestly.
Do I have to be technical?
Not at all. That’s the whole point. Describe the symptom — “my contact form stopped emailing me” — and we’ll translate it into a fix.
Are the experts really local?
Yes. Every specialist is Scotland-based and vetted. You’re working with people who know the ground, not an overseas queue.
Ready when you are.
Tell us the problem and we’ll match you with someone who can fix it.
Get help now