This is a draft policy for review. Please have it checked against your final setup and by a legal adviser before launch.

This policy explains how Digital Help Desk uses cookies and similar technologies on this website, and how you can control them.

What cookies are

Cookies are small text files a website stores on your device. They let a site remember things between pages and visits — for example, that you’ve already made a cookie choice. Some cookies are essential; others are optional and only used with your consent.

The cookies we use

Strictly necessary

These make the site work and cannot be switched off. They don’t track you or store personal information beyond what’s needed to run the site. They include a cookie that remembers your cookie preferences so we don’t ask again on every page.

Analytics (optional)

With your permission, we may use privacy-respecting analytics to understand which pages are useful and where people get stuck, so we can improve the site. This is anonymous and aggregated — we don’t use it to identify you. If you don’t consent, these cookies are not set.

What we don’t do

We do not use advertising or cross-site tracking cookies, and we don’t sell your data.

Managing your choices

When you first visit, we ask whether you’re happy with optional cookies. You can accept all, reject all, or choose which categories to allow. You can change your mind at any time using the “Cookie settings” link in the footer of any page.

You can also control cookies through your browser settings, including deleting cookies already stored. Bear in mind that blocking strictly necessary cookies may stop parts of the site working.

Changes to this policy

We may update this policy as the site develops. Any changes will appear on this page.

Contact

Questions about cookies or your data? Email hello@digitalhelpdesk.co.uk.